Terms & Conditions

For Tutor

Registration is free of charge. Tutors who sign up with the Agency hereby agree to the following terms and conditions:

1. Eligibility
a) You must be a Singapore citizen/Singapore permanent resident.

b) You should have good grades in the subjects that you wish to tutor.

c) You must produce all necessary documents to certify your identity, academic qualifications and credentials to the student or parent on the 1st lesson.

2. Commission
A one-time commission of 50% of the 1st month tuition fee will be charged to the tutor which the Agency will collect directly from the student or parent at the 2nd week of tuition.

Any attempt to cheat or deprive the Agency of its legal share of commission will result in legal actions being taken.

3. Cancellation of Assignment
If you have to cancel the assignment before the 1st lesson that you have agreed to take up, 24 hours prior notice before the 1st lesson must be given to the Agency (not the parents or students). If you fail to notify the Agency of your cancellation, an administrative charge of S$30 will be imposed on you.

4. Termination of Assignment
Minimum commitment period for a tuition assignment is 1 month. You are advised to have a long-term commitment as a parent will not like to change tutor often. If you terminate an assignment before the 1st month, the Agency will recover its legal share of the one-time commission of 50% of the 1st month tuition fee from you.

If the student prematurely terminates the assignment during the 1st month, you will only receive 50% of payment for all your service hours. However, if the reason for the student’s termination is due to your fault as a tutor (for example – you are always late, skip lessons without any valid explanations, etc.), you will bear the full commission charge.

5. Disclaimer
The Agency will not act as an arbitrator or mediator for any conflicts or disagreements that arise between the tutor and the student or parent. However, we are always prepared to offer our suggestions.


For Client

Service

We provide home tuition services in Singapore, by matching clients (Parents, Student) to our qualified home tutors. After confirming a tutor, a confirmation will be sent to both parties. We reserve the right to refuse to provide the Service to any person for any reason and/or to discontinue the Service in whole or in part at any time, with or without prior notice.

Payment

Our matching service is completely free for our clients. However, we will collect the commission from you in advance. The commission payment will be 50% of the first month’s tuition fees (first 4 weeks of lessons). The payment to us should be made upon completion of the first lesson (or assigned due date stated). Payment can be made through Bank Transfer or Cheque to our designated account. Our account details will be provided to you upon confirmation of the assignment. For the remaining tuition fees, you will pay to the tutor on the last lesson of the first month (usually the 4th week). Subsequently, tuition fees payment will be made directly to the tutor monthly (or based on mutually agreed date).

Cancellation & Replacement

Our clients are allow to request for a replacement or cancellation of tutor, upon completion of the first lesson. However, payment for any lessons conducted are still payable to the tutor and to our company respectively. For a request of replacement of tutor, we will find a new tutor and a new confirmation will be issued. For a request of cancellation of tutor, we will refund any prior payment made previously back to our client. All cancellations or replacements, have to be of valid and reasonable, to be fair to the tutor.

Lessons

We do not conduct any trial lesson, all lessons provided by the tutor have to be paid. A minimum of one lesson has to be conducted, before the client can cancel or replace a tutor. For cancellation before the first lesson, the clients will be liable for the administrative cost incurred. Any postponement or cancellation of lessons, has to be informed at least one day in advance, unless due to unforeseen circumstances. Also, any changes (or addition) to the lessons frequency and schedule in the first month, has to be made known to us. All tuition assignments are assumed to be engaged for the long term. If you intend to engage a tutor for the short-term (less than 3 months), you have to disclose to us. This policy ensures fair commission arrangement towards the tutor and company.

Venue

The lessons will be held at the client’s residence, unless otherwise arranged. Any change of venue before the commencement of lessons has to be informed to us in advance.

Tuition Rates

All tuition rates are fixed upon confirmation among the client, tutor and our company. The tuition rates cannot be changed in the first month, unless approved by us.

Disclaimer

We reserve the right to revise these terms in its sole discretion at any time by posting the changes on the site. Changes become effective thirty (30) days after posting. Your continued use of our service after the change shall mean that you accept those changes. You should visit the site regularly to ensure that you are aware of the latest version of the terms.You are solely responsible for all service, telephony, data charges and/or other fees and costs associated with your access to and use of our service, as well as for obtaining and maintaining all telephone, computer hardware, and other equipment required for such access and use. All of your use, access and other activities relating to the site and the service must be in compliance with all applicable laws and regulations, including, without limitations, laws relating to copyright and other intellectual property use, and to privacy and personal identity. In connection with Your use of the service and site, You must not provide incorrect or knowingly false information; copy, distribute, modify, reverse engineer, deface, tarnish, mutilate, hack, or interfere with the services or operation of the site; frame or embed the site or services; impersonate another person or gain unauthorized access to another person’s Account; introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the services or operation of the site; scrape, spider, use a robot or other automated means of any kind to access the services.

Limitation of Liability

In no event shall we be liable to you or any third party for any special, incidental, indirect, punitive or consequential damages of any kind resulting from loss of use, data or profits whether or not we have been advised of the possibility of such damages and in theory of liability, arising out of or in connection with the use of the service. Further, neither shall we be liable in any way for any lessons or other third party goods and services offered through the service or for assistance in conducting commercial transactions with other users of the site, including without limitation any transaction between a client and tutor.

Indemnification

Upon request by us, you agree to defend, indemnify, and hold us harmless from all liabilities, claims, and expenses, including legal fees, that arise from your violation of these Terms & Conditions or other negligent or wrongful conduct. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.